QUESTIONS & HELP

Fermented foods may not be for everyone, especially if you are immunocompromised, pregnant, breastfeeding, have high histamine levels. Please check with a medical professional if you have any concerns. Thanks.

FERMENTED FOOD DELIVERIES

Our fermented foods are alive and kicking with good bacteria. It is perfectly ok if your ferments fizz or hiss a little when you open them - it’s a sign that the beneficial bacteria are alive and well. Get them in to the fridge as soon as possible however, as fermentation will continue if left at room temperature. Ferments need to be kept in the fridge. Your ferments may get a little lively and leak slightly. Just give them a quick rinse and pop them in the fridge.

Pickles – please store in the fridge once opened. Please pop the honey pickled jalapenos in the fridge as soon as you get them.

If you are new to eating fermented foods, a few little tips - start off slowly - a small amount (about a tablespoon) daily and gradually build it up from there. If you notice any side effects, such as gas or bloating, reduce the amount, then begin again but a little more gradually. If you have any new symptoms however, especially with your bowels, you should always consult your GP.

Please note that our products have a ‘best before’ date and not a ‘use by’ date.

Please note that our products are gluten and dairy free, however they are packaged in an environment in which gluten, nuts and dairy may be present. We take all action to reduce cross-contamination but unable to make guarantees.

COURSES

If you have any questions that aren’t answered below, please get in touch.

What level is the course for?

For those new to fermentation and gut health.

When is the start date?

The first week’s materials will be released Thurs 06 May and you’ll get a new set of materials every week bar the 2 catch up weeks. There will also be live Zoom sessions planned and you will get these dates well in advance. You will have lifetime access to the materials on a members-only website, so you can catch up at any time.

How will I get the course materials?

These will be hosted in a members only website. When you sign up, you will be asked to set up a username and password to access this. When you sign up, you will also receive details of how to join the private Instagram and Facebook page. if you prefer not to use this, you will still have access to all the materials on the website. Each week of the course, I will add a new set of videos, PDFs, as well as details of any lives/zooms. You will also receive emails to let you know when the materials are uploaded to the site.

Can I get a refund?

If after 7 days of signing up you would like a refund, please do get in touch. I won’t be offering any refunds after 7 days under any circumstances.

Can I give the course as a gift?

YES! When you sign up, you’ll get a confirmation email from me. Just reply to that and let me know who the gift is for, what their email address is and when it’s ok for me to contact them and I will set them up to receive the materials. If you are buying as a gift, just pay the total and then let me know your friend’s details, so I can set them up to receive their materials on a date you choose.