PRIVACY POLICY
This privacy policy will explain how The Plucky Pickle Co Ltd (“we” “our”) uses the personal data we collect from you when you use our website.
Please note that we may update and amend this privacy policy from time to time and any changes will be posted on our site. We will notify you of any significant changes to how we use your personal information.
What data do we collect?
Personal identification information (Name, email address, phone number, etc.)
All the information you provide to www.pluckypickle.co.uk, including your email address, delivery address and credit card details are strictly private and confidential
How do we collect your data?
We collect data and process data when you:
· Register online or place an order for any of our products or services
· When you enter a competition or promotion
· Voluntarily complete a customer survey or provide feedback on any of our message boards or via email
· Use or view our website via your browser’s cookies
How will we use your data?
We only use your personal information where that is permitted by laws that protect your privacy rights.
We will only use your personal information where:
· we have your consent (if consent is needed);
· we need to use the information for legal purposes;
· we need to use the information to perform a contract with you;
What do we do with your personal data?
We may use your personal information to:
Provide products and services – we use information to provide you with products and services you have requested, and to communicate with you about them. This information may include your product selection, your name, delivery address, payment information, your contact details and any further information needed to fulfil your order (including special delivery instructions). Without some of this information we will be unable to provide you with products and services.
Site Registration and Activity: we use information you give us to register you as a user of our site and administer your site accounts. If you have activated cookies – we use this information to remember you on our site and provide you with a better experience on our site. We also use information about how you use your account and our site to improve our site and better under understand user behaviour on our site.
Communicate promotions, competitions, surveys and market research– we use contact details you have given us, along with any other information we have about previous products and services you have bought or used, to provide you with information about our products, promotions, offers and events that we think will be of interest to you. We will also communicate with you to request your input into surveys about how you use our products, and for market research purposes. This includes messages delivered through email, SMS, instant messaging and social media. To unsubscribe from marketing, please contact us directly
Respond and process enquiries, suggestions and complaints; if you make an enquiry, suggestion or complaint, including through the ‘Contact Us’ page of this site, we will use that information to provide you with an appropriate solution and to improve our products, services and communications. Please note information submitted through this site will be sent to members of our team who need access to that information in order to respond to you. Sometimes we need to use the information to comply with our contractual and regulatory requirements.
Legal and regulatory purposes – we may use personal data that we have gathered from you or third parties (such as law enforcement or credit reference agencies) to comply with our legal obligations or for other legal reasons – for example to report fraudulent activity.
Sharing your personal information
We may share your personal information with the following categories of third parties:
our service providers where necessary to make the products and services available to you such as suppliers of IT services;
to promote our products and services to you, such as marketing agencies and social media platforms who may send targeted and automated messages to you;
where necessary to protect the rights, property, or safety of our group of companies, our customers, or others we may share personal information with law enforcement agencies.
How long do we keep your personal information for?
We will never retain your personal data for longer than is necessary. We will only retain your personal information for as long as we need to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, or reporting requirements.
Marketing
We want to ensure that information you receive from us is relevant to you. We may use the information you provide to us to send promotional emails which we think you may be interested in.
We will use the following types of information in order to tailor our marketing to you.
Marketing emails
When you sign up to receive our marketing emails, we may ask you to provide certain personal information such as your name, age, postal address, telephone number, email address and date of birth. By providing us with this information, we can send you information which we think is relevant to you such as special offers, prize promotions, competitions.
Social media
If you interact with us on our social media pages for example by following us or entering into a promotion/competition, we may use the information you have publically available on your social media page to contact you through your social media page in respect of promotions/competitions and/or recommend products which we think are relevant to you.
We will only send you marketing communications where there is a legal basis for us to do so. You have the right to withdraw your consent for us to use your personal information at any time. To unsubscribe from marketing communications, please contact us at jules.goddard@pluckypickle.co.uk
What are your data protection rights?
You have the right to ask us for access to your information, and to change, delete or move your personal information. To exercise these rights please contact us via email or phone number on our ‘Contact Us’ page. Further information on your rights is set out below.
The right to access information we hold about you
At any point you can contact us to request access to a copy of the information we hold about you as well as why we have that information, who has access to the information and where we got the information. You can make a request for access by contacting us.
The right to correct and update the information we hold about you
If the personal information we hold about you is out of date, incomplete or incorrect, you can inform us and we will ensure that it is updated.
The right to have your information erased
You can ask us to delete your personal information where it is no longer necessary for us to use it, you have withdrawn consent, or where we have no lawful basis for keeping it.
The right to object to processing of your personal information
You have the right to request that we stop processing your personal information. Upon receiving the request, we will contact you to tell you if we are able to comply or if we have legitimate grounds to continue. If personal data is no longer processed, we may continue to hold your personal information to comply with your other rights.
The right to withdraw consent
If you have given us your consent to use your personal information to send you marketing emails, you can withdraw your consent at any time by contacting us.
The right to data portability
You have the right to request that we transfer your personal information to another controller. Once we have received your request, we will comply where it is feasible to do so.
Make a complaint
You have the right to make a complaint about how we have used your personal information to us by contacting us and a supervisory authority – for the UK this is the Information Commissioner’s office at https://ico.org.uk/.
Information Security
To protect your information, we have policies and procedures in place to make sure that only authorised personnel can access the information, that information is handled and stored in a secure and sensible manner and all systems that can access the information have the necessary security measures in place. To accomplish this, all employees, contractors and sub-contractors have roles and responsibilities defined in those policies and procedures
Cookies
Cookies are small text files, which are stored on your browser or your computer’s hard drive when you visit our website. When you visit our website, we may collect information from you automatically through cookies or similar technology.
For further information, visit allaboutcookies.org.
How do we use cookies?
We use cookies in a range of ways to improve your experience on our website, including:
Keeping you signed in
Understanding how you use our website
What types of cookies do we use?
There are a number of different types of cookies, however, our website uses:
Functionality – We use these cookies so that we recognise you on our website and remember your previously selected preferences. These could include what language you prefer and location you are in. A mix of first-party and third-party cookies are used.
Advertising – we use these cookies to collect information about your visit to our website, the content you viewed, the links you followed and information about your browser, device, and your IP address.
How to manage cookies
You can set your browser not to accept cookies, and allaboutcookies.org tells you how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result.
Privacy policies of other websites
Our website may contain links to other websites. Our privacy policy applies only to our website, so if you click on a link to another website, you should read their privacy policy.
Changes to our privacy policy
We keep our privacy policy under regular review and places any updates on this web page.
How to contact us
If you have any questions about The Plucky Pickle’s privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us.
Email us at: jules.goddard@pluckypickle.co.uk